Shipping policy

Delivery terms for flowers, gifts and bespoke orders within the United Arab Emirates.

Effective date: 19 August 2026

Delivery area

Rosarium delivers within all seven Emirates of the United Arab Emirates: Abu Dhabi, Ajman, Dubai, Fujairah, Ras Al Khaimah, Sharjah and Umm Al Quwain. We do not offer delivery outside the UAE under this policy. Availability depends on the selected product, exact address, requested date, stock and delivery capacity.

Delivery and pickup hours

Standard delivery and store-pickup hours are 9:00 a.m. to 12:00 a.m. midnight, UAE time. Express deliveries accepted before the applicable cutoff may arrive as late as 1:30 a.m. Rosarium may adjust operating hours during public holidays, peak occasions, severe weather or other operational constraints and will display or communicate material changes where reasonably possible.

Same-day and express delivery

Same-day orders may be accepted until 12:00 a.m. midnight, UAE time, subject to product eligibility, flower availability, the recipient's location and delivery capacity. An order placed close to midnight may arrive after midnight and therefore on the next calendar date.

Eligible express orders target delivery within 90 minutes. Express ordering may be accepted until 12:00 a.m. midnight, with delivery potentially occurring by 1:30 a.m. The 90-minute target begins only after Rosarium accepts the order and has sufficient recipient and address information. It is an operational target, not an unconditional guarantee, unless expressly confirmed in writing for the particular order.

Delivery charges

Delivery within Dubai is free unless a specific exceptional service or surcharge is clearly disclosed before order confirmation. Delivery charges apply to all other Emirates and are displayed or calculated at checkout before the order is confirmed. A separate redelivery fee may apply after an unsuccessful delivery as described below.

Recipient and address information

The purchaser must provide the recipient's full name, reachable telephone number, accurate address and all relevant building, villa, unit, ward, room, reception or access instructions. Rosarium may contact the purchaser and recipient by telephone and WhatsApp to coordinate delivery. Providing inaccurate or incomplete information may cause delay or failed delivery.

Delivery attempts

Rosarium may make up to two reasonable delivery or contact attempts during the scheduled delivery journey. If the recipient cannot be reached, access cannot be obtained, or the address is incorrect or incomplete, the arrangement may be returned to the Rosarium store.

If the purchaser requests another delivery after an unsuccessful attempt, a redelivery fee of AED 30 applies within Dubai and AED 50 applies in the other Emirates. Redelivery remains subject to flower condition, recipient availability, delivery capacity and a corrected address. Because flowers are perishable, Rosarium cannot guarantee the same freshness after delay caused by incorrect information or recipient unavailability.

Reception, security and neighbours

An order may be handed to a hotel, hospital, office or building reception, security desk, authorised neighbour or another person reasonably appearing authorised to accept it, where the purchaser or recipient requests or permits this method. Delivery is treated as completed when the order is handed over in accordance with those instructions. Rosarium will not be responsible for loss, deterioration or delayed collection after valid handover, except where caused by Rosarium's own breach or negligence.

Hotels and hospitals

Rosarium can deliver to hotels and hospitals, subject to the premises' access, security, infection-control and reception policies. The purchaser should provide the guest's or patient's full name, reservation or room details where available, ward or department, institution name and a reachable contact number. Where direct room or ward access is prohibited, delivery to the authorised reception or security point completes delivery.

Refused delivery

If a recipient refuses a compliant order, Rosarium will attempt to contact the recipient and purchaser by telephone or WhatsApp and may record the refusal. No additional refusal fee is charged. A prepaid order refused without a verified defect or Rosarium error is non-refundable because the order was prepared and delivery was attempted. For a cash-on-delivery order, no payment is collected at the door, but Rosarium may require advance payment for future orders associated with the same customer, recipient, address or telephone number.

If redelivery is requested and accepted, the applicable AED 30 Dubai or AED 50 other-Emirates redelivery fee applies. Where refusal results from damage, an incorrect arrangement, a material deviation from the product description or another Rosarium error, the customer remains entitled to the remedies described in the Cancellation, Refund & Substitution Policy and applicable law.

Delays

Delivery times may be affected by traffic, road closures, weather, peak-event demand, building access, recipient response times, government measures or other operational circumstances. Rosarium will take reasonable steps to notify the purchaser of a material delay. If delay makes the flowers unusable for the expressly agreed purpose or otherwise amounts to non-performance under applicable law, Rosarium will offer an appropriate remedy.

Store pickup

Store pickup is available from 9:00 a.m. to 12:00 a.m. midnight at Rosarium Plus Flowers, Al Wasl Sports Club, opposite Latifa Hospital, Latifa Hospital Street, Al Jadaf, Dubai, United Arab Emirates. Pickup is subject to order confirmation and a readiness notification. The person collecting may be asked for the order number and reasonable identification.