Terms of service

Name: Rosarium.me
Address: Opposite Latifa Hospital, Al Jadaf, Dubai, Dubai, AE
Telephone: +971 58 174 7538

Terms governing access to rosarium.me and orders placed with Rosarium Plus Flowers L.L.C.

Effective date: 19 August 2026

About Rosarium

These Terms of Service apply to the website rosarium.me, related online ordering channels and purchases from ROSARIUM PLUS FLOWERS L.L.C ("Rosarium", "we", "us" or "our"). By accessing the website or placing an order, you agree to these Terms, together with the Delivery Policy, Cancellation, Refund & Substitution Policy and Privacy & Cookie Policy.

Licensed entity: ROSARIUM PLUS FLOWERS L.L.C

Trade licence: 1136724, issued by the Dubai Department of Economy and Tourism

TRN: 104049491400003

Address: Rosarium Plus Flowers, Al Wasl Sports Club, opposite Latifa Hospital, Latifa Hospital Street, Al Jadaf, Dubai, United Arab Emirates

Contact: info@rosarium.me | +971 58 174 7538

Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to place an order. If you purchase for or send flowers to another person, you are responsible for providing accurate information and for ensuring that you are permitted to provide that person's details to us.

Products and natural variation

Flowers are natural, seasonal and perishable. Photographs show the intended style, scale and colour direction, but individual stems, shades, foliage, containers and wrapping may vary. Screen settings may also affect displayed colours. Product dimensions and stem counts are approximate unless expressly stated otherwise.

If an item becomes unavailable, Rosarium may make a substitution in accordance with the Cancellation, Refund & Substitution Policy. Nothing in these Terms limits a consumer's rights where an order is defective, damaged, materially different from its description or otherwise non-compliant with applicable UAE law.

Orders and contract formation

Submitting an order is an offer to purchase. An automated acknowledgement confirms receipt but does not necessarily confirm acceptance. An order is accepted when Rosarium issues an order confirmation, confirms a cash-on-delivery order, or begins preparation, whichever occurs first. We may decline or cancel an order where an item is unavailable, payment is not authorised, delivery is not operationally possible, information appears inaccurate or fraudulent, or the order would breach applicable law.

If Rosarium cancels an accepted prepaid order and cannot offer an agreed replacement, the amount paid will be returned to the original payment method. Bank or payment-provider processing times may apply.

Prices, VAT and charges

All prices are displayed in United Arab Emirates dirhams (AED) and include 5% UAE VAT where applicable. Delivery charges, if any, are disclosed before order confirmation. Delivery is free within Dubai; charges for the other Emirates are displayed or calculated at checkout. We do not add an undisclosed surcharge merely because a customer chooses a particular digital payment method.

If a price or product description contains an obvious error, Rosarium may contact you for instructions or cancel the affected order and refund any amount paid. Promotional offers are subject to their published conditions, validity period and applicable approvals.

Payments

Accepted methods may include Visa, Mastercard, American Express, Apple Pay, Google Pay, DPO Pay and cash on delivery, as displayed at checkout. Payment availability may depend on the device, order, location and payment provider. Card and wallet transactions are processed through third-party payment providers; Rosarium does not intentionally store full payment-card numbers or security codes.

For cash-on-delivery orders, Rosarium may contact the purchaser or recipient to verify the order before preparation or dispatch. Rosarium may require advance payment for a future order where a previous cash-on-delivery order was refused or could not be completed for reasons attributable to the customer or recipient.

Customer responsibilities

You must provide complete and accurate purchaser, recipient, address, access and contact information. For apartments, villas, gated communities, hotels, hospitals and workplaces, include all building, room, ward, company, reception and access details reasonably required for delivery. You are responsible for reviewing product details, delivery timing, messages and order information before submission.

Gift-card messages and other submitted content must not be unlawful, threatening, discriminatory, defamatory, infringing or otherwise inappropriate. Rosarium may refuse to reproduce content that reasonably appears to breach this requirement.

Delivery, cancellation and returns

All delivery, failed-delivery, redelivery, cancellation, substitution, complaint and remedy rules are set out in the Delivery Policy and Cancellation, Refund & Substitution Policy. Those policies form part of these Terms.

Website use

You may use the website only for lawful personal or business purchasing purposes. You must not interfere with the website's security or operation, attempt unauthorised access, introduce malicious code, scrape the website in a manner that disrupts service, impersonate another person, submit fraudulent orders or misuse promotions.

Intellectual property

The website, Rosarium name and branding, photographs, product names, copy, designs, graphics and other content are owned by or licensed to Rosarium and are protected by applicable intellectual-property laws. No content may be copied, republished, commercially exploited or used to create confusingly similar branding without prior written permission, except as permitted by law.

Third-party services

The website uses third-party services for hosting, payments, communications, analytics, advertising and delivery. Their availability may be outside Rosarium's direct control, and their own terms may apply to services they provide. Links to third-party websites are provided for convenience and do not make Rosarium responsible for their independent content or practices.

Service availability and events beyond our control

Rosarium may suspend or modify the website for maintenance, security, operational or legal reasons. Delivery and fulfilment may be affected by severe weather, road closures, government measures, security incidents, supplier disruption, payment-network failures or other events reasonably beyond our control. We will take reasonable steps to communicate material delays and offer an appropriate solution where required by law.

Liability and consumer rights

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, or any mandatory right or remedy available under UAE consumer-protection or e-commerce law. Subject to that qualification, Rosarium is not responsible for indirect or consequential loss that was not reasonably foreseeable when the order was accepted. Any liability will be assessed in light of the nature of the order, the loss actually caused and applicable law.

Complaints

Contact info@rosarium.me or +971 58 174 7538 and provide the order number, a description of the issue and any requested photographs. Product-quality complaints should be submitted within six hours after delivery so that the condition of fresh flowers can be assessed. This operational reporting period does not remove any mandatory right that applies under UAE law.

Governing law and jurisdiction

These Terms and each order are governed by the laws of the United Arab Emirates and the applicable laws of the Emirate of Dubai. The courts of Dubai have jurisdiction, subject to any mandatory consumer forum or dispute-resolution right that applies by law.

Changes and contact

We may update these Terms to reflect legal, operational or technical changes. The effective date will be updated when material revisions are published. Changes do not retroactively remove rights attached to an order accepted under an earlier version.

Questions may be sent to ROSARIUM PLUS FLOWERS L.L.C at info@rosarium.me, by telephone or WhatsApp at +971 58 174 7538, or at our Al Jadaf address stated above.